Frequently asked questions

No, credits never expire. We don't offer refunds, but there's no rush: spend them whenever you're ready. We do reserve the right to adjust credit pricing for future purchases.

Yes. Transfers under 10GB are free and stay available for 5 days. To keep that fair for everyone, each connection gets up to 2 free transfers an hour; beyond that, sends are simply billed at the normal per-GB rate instead of being blocked.

We built the transfer service we always wished existed: fast, simple, temporary by design. If you need long-term storage, a dedicated cloud drive will always do that better than we could. For a bit more breathing room, extend any transfer to 28 days with multiple downloads for just 3 credits/GB.

Files are available for 5 days, or removed as soon as every recipient has downloaded them, whichever comes first, keeping things fast and clutter-free.

Once a transfer's storage window ends, it's gone for good, which is exactly what keeps your files private and our storage efficient. We'd recommend downloading anything important promptly.

Up to 4.99TB per file, plenty of room even for the largest video masters and project archives.

Yes. Every transfer is encrypted in transit and at rest, and served through enterprise-grade infrastructure that protects against interception, tampering, and abuse: the same standard trusted by major platforms worldwide.

No. Your files are only accessible via your unique transfer link: we can't open or view them.

Yes. Our servers run on 100% renewable energy, so every transfer you send is a green one.

We have storage locations on every continent. Your transfer is automatically routed to whichever is fastest for you, so downloads feel instant no matter where you or your recipient are.

No. Anyone can download a transfer with just the link: no sign-up required.

Never. Only the sender ever spends credits.

Yes. Once every recipient has finished downloading, we'll email you to let you know your transfer is complete.

Only above the free 10GB threshold, or if your connection has already used its 2 free transfers for the hour. Otherwise, smaller sends go instantly with just an email.